Warranty Performance & Parts Review Supervisor
General Motors

Biography coming soon.

Optimizing Quality Management Between Stakeholders To Reduce Warranty Risk & Costs

• Knowledge capture and sharing approaches to enable real-time access to other teams such as Product management, Sales, Service…
• Moving from segmented to integrated warranty processes to reduce costs of repair
• Increasing collaboration and sharing between OEMs, Suppliers, Contract Manufacturers and Dealers to improve processes
• Sharing responsibility for potential product liability, warranty and recall claims
• Quality differentiation for competitive advantage