Principal
Extended Warranty & Service Contract Consulting

Mr. Bell, has over 35 years of experience in the Aftermarket and OEM automobile industry including aftersales, warranty, vehicle service contracts, and certified pre-owned. A strong believer in the value that cross-industry knowledge brings as an essential criterion for success as organizations become more global in their reach. Doug’s vision and tenacity helped to transform Nissan Extended Services into a full-service provider utilizing SaaS to make a full business transformation from 100% paper contracts. Doug’s hands-on leadership experience in operations, sales & marketing, product development, pricing, policy administration, risk management, reinsurance, affinity insurance and direct sales programs led him to found Service Contracting Consulting in Jan’20 (post-Nissan) to assist TPAs and OEMs with their business transformation utilizing PCRS a leading SaaS provider to the warranty and service contract industry. Doug holds an BS degree in Marketing & Economics and a MBA from Babson College, Wellesley Massachusetts.