About the Speaker
Financial Products Manager
Polaris
Andy Peterson is a Sr. Manager of Financial Products and Corporate Risk For Polaris Inc. In this role he has oversite of Financial Products, such as extended warranty, GAP and maintenance products. This includes sales, training, product design, compliance, claims, customer service and financial performance.
He joined Polaris in 2014 after spending 6 years at Best Buy as a manager with responsibility over their Phone and Tablet extended warranty program. He also spent time with Liberty Mutual in their claims organization.
Since joining Polaris he has successfully internalized many parts of the extended warranty business improving on the overall financial performance and customer experience. He has also successfully launched a GAP and pre-paid maintenance program.
Andy holds an Economics degree from St. Johns University and an MBA from the University of Minnesota.
About the Session
The Good, Bad & Ugly: Outsourcing versus Insourcing the Extended Warranty Process and Claims Management
Mark Nagelvoort, President and CEO – PCMI
Andrew Peterson, Financial Products Manager – Polaris
Doug Bell, Principal – Extended Warranty & Service Contract Consulting
Gregory Myers, Executive Managing Director – Beecher Carlson