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We will share a compiled benchmark report based on individual interviews with warranty processors and claims administrators.  Throughout the presentation of the 4-subtopics below we will also open the discussion to participant feedback and questions to help you understand your relative performance.

Key topics to be covered:

  1. Flat Rate Manual (Labor Time Guide) integration with DMS
  2. OEM Scan tool claims requirements
  3. Work Order (Repair Order) comments integration / capture
  4. Claim Adjustment reconciliation

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Your host:

Warren DeBardelaben, President – WD3 AUTOMOTIVE

Warren worked for Nissan North America, Inc. for over 35 years after a brief stint as a test engineer for Pratt & Whitney Aircraft.  A trained Mechanical Engineer, he is a proven senior level executive who excels at building self-directed teams and thrives in a customer focused environment. Warren is a subject matter expert in the areas of warranty expense management, automotive repair processes, inventory control, and parts and service sales and marketing.  While at Nissan he managed 260+ individuals and North American Warranty operations; North American Parts Operations ($2.5B annual sales); Service Operations and Technical Support teams. He led development of an industry leading anomalous claims detection tool generating 5%+ claims savings. He developed and implemented an automated parts inventory control system for ~1,000 Nissan dealers, and 215 Infiniti dealers improving turn-rate and “first time fill.”  Warren stated his own consulting business in 2021, WD3 Automotive, LLC, and has worked with various industry vendors and OEM’s in the fields of technical support, consumer affairs, warranty cost reduction, and aftersales structures.  Warren lists as a key strengths the ability to understand the more complex side of the automotive business and the demonstrated skill to build winning teams