MAPconnected’s Summit unites the Warranty & Aftercare Value Chain and is designed as an annual platform to exchange ideas to optimize costs, enhance customer satisfaction and ensure continuous improvement.
The Summit creates an opportunity to examine key case studies around integrating, analyzing and actioning data by harnessing best-in-class organizational processes and the latest technology innovations.
Network with over 200 of your peers and leading tech expo innovators and come away with invaluable learnings and easily implementable strategies that will streamline and strengthen your warranty lifecycle roadmap.
VIDEO
MAPconnected’s Summit unites the Warranty & Aftercare Value Chain and is designed as an annual platform to exchange ideas to optimize costs, enhance customer satisfaction and ensure continuous improvement.
The Summit creates an opportunity to examine key case studies around integrating, analyzing and actioning data by harnessing best-in-class organizational processes and the latest technology innovations. Network with over 200 of your peers, engage with leading tech expo innovators come away with invaluable learnings and easily implementable strategies that will streamline and strengthen your warranty lifecycle roadmap.
VIDEO
NEW FORMATS FOR 2024
10/22-23
Main Summit + Extended Networking Breaks + Tech Expo + Dine Arounds
- Quality & Supplier Management
- Connected Customer Care Revolutionized By Technology
- Service Lifecycle Management Powered By AI and Advanced Analytics
- Data Transformation To Drive Quality Management & Cost Efficiencies
- Dealer Technical & Field Service Operations
- Warranty Of The Future: Automative & Innovative Technologies
10/21
Member Benchmark Roundtables: Warranty Administration | Purchasing & Supplier Cost Sharing | Parts Return & Quality Analysis
VIP Dinner: Shark Tank Startups | Audience Judging | Networking & Social Dinner
10/23 PM
Recall, Customer Campaigns & Legal Roundtable
- Resolving Cost Recovery Disputes
- Categorizing Vehicle Recalls Based On Risk Factors
- Customer Care: Recall Execution Best Practices
- Dealer & Field Engagement
Technical Services & Diagnostics Roundtable
- How Diagnostics Impact The Full Claim Lifecycle
- Guided Diagnostics: Pros And Cons
- Cutting-Edge Diagnostic Equipment & Technologies
- Technical Publications, Creation And Utilization
- Service Labor Times Development & Trends
- OTA’s Impact Discussions
10/24
EV Service, Operations & Aftersales Summit
- Exploring New Services & Revenue Generation For Dealers & Aftermarket
- Maxiimizing Profitability In Aftersales Parts & Repair
- Setting Up Cross-Brand Services & Infrastructure
- Navigating Warranty Risk And Driving Extended Warranty Business
- EV Diagnostics Processes
- Tech Training, Regulations & Safety
- MVP Deliverables & OTA’s
10/22-24
Tech Expo: Exhibitors Wanted!
Warranty & Supply Chain Solutions | Data, Analytics & Telematics Connectivity | AI | VR | EV Services & Solutions | Technical Aides, Diagnostics | Training & Outsourcing
THOUGHT LEADERSHIP AT IT’S BEST – SNAPSHOT TO 2023 SPEAKERS
DEFINING PILLARS & TOPICS
KEY SUMMIT PILLARS
Focused on integrating, analyzing and actioning data by harnessing best-in-class organizational processes and the latest technology innovations.
- Quality & Supplier Management
- Connected Customer Care & Recall
- Dealer Technical Services & Field Ops
- Warranty Admin: Legal / Regulatory Compliance
- Telematics & Analytics Data Sharing/ Utilization
- EV Servicing & Products
- Financial Products & Extended Services
AGENDA HIGHLIGHTS
- Debugging AI & PREDICTIVE ANALYTICS: Dedicated Financial & Quality Tracks
- Using warranty data for improved administration, QUALITY AND SUPPLIER MANAGEMENT and ROOT CAUSE ANALYSIS
- Best practices on advanced uses of TELEMATICS data
- Advanced WARRANTY EDITS – what works and what doesn’t?
- The LEGAL & REGULATORY world continues to evolve. What’s the latest and next?
- TECHNICIAN: TOOLS AND DIAGNOSTICS, training, hiring and retention
- Staying connected with the customer, OVER-THE-AIR-UPDATES, and input from NHTSA related to field service actions
- Informative case studies on successful WARRANTY IMPROVEMENT INITIATIVES
WHO ATTENDS
WHO ATTENDS
Leading Automotive, Powersport, Bus, Truck, Construction and Agricultural Equipment OEMs, Parts and Equipment Suppliers, their Retailers, Dealers, Distributors, Logistics and Services Providers.
Leading Automotive, Powersport, Bus, Truck, Construction and Agriculture OEMs, Parts and Equipment Suppliers, their Retailers, Dealers, Distributors, Logistics and Service Providers.
JOIN YOUR PEERS THERE FROM THESE ROLES:
Warranty IT Systems & Support
Manufacturing Sites: Quality / Operations
Service Operations / Fixed Ops
Marketing / Customer Experience / CX
Financial Services
join your peers THERE:
Warranty IT Systems & Support
Service Operations / Fixed Ops
Marketing / Customer Experience / CX
Financial Services
GOLD SPONSORS
SILVER SPONSORS
BRONZE SPONSORS
Why is VEHICLE SERVICE & WARRANTY LIFECYCLE SUMMIT a must attend:
Why is VEHICLE SERVICE & WARRANTY LIFECYCLE SUMMIT a must attend:
CONNECT
With Recognized Vehicle OEMs, Parts and Equipment Suppliers, Their Retailers, Dealers, Distributors, Logistics and Services Providers
BENCHMARK
With Your Direct Warranty Chain Peers Who Share Similar Roles and Challenges. Exchange Unrivaled Industry Perspectives That Utilize The Latest Technology and Data Innovations To Jump-Start New Processes
COLLABORATE
To Improve, Optimize and Enhance Your Warranty and Aftercare End-To-End Experiences To Stay One Step Ahead Of The Curve
CONNECT
With Recognized Vehicle OEMs, Parts and Equipment Suppliers, Their Retailers, Dealers, Distributors, Logistics and Services Providers
BENCHMARK
With Your Direct Warranty Chain Peers Who Share Similar Roles and Challenges. Exchange Unrivaled Industry Perspectives That Utilize The Latest Technology and Data Innovations To Jump-Start New Processes
COLLABORATE
To Improve, Optimize and Enhance Your Warranty and Aftercare End-To-End Experiences To Stay One Step Ahead Of The Curve
The Vehicle Service & Warranty Lifecycle Summit is the must attend annual gathering for all Warranty and Aftercare Stakeholders
TESTIMONIALS
“The event was well organized with great topics and the occasional interjection of humor. An excellent representation of auto manufacturers and suppliers and dealerships.”
Ford Motor Company
Warranty Systems Integration Specialist
“Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.”
Magna Seating
Lead Product Engineer
“Great environment to share and learn from others in the industry – real problems – real solutions!”
Kenworth Truck
Director of Warranty
“This was an extremely informative event that I highly recommend to anyone in the Warranty, Aftercare and Fixed Operations sectors.”
MSX International
Warranty Operations Director
& 5pp team!
“First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people involved with warranty.”
Sensata Technologies
Quality Director & 4pp team!
“There are many conferences to which I am invited each year. The MAPconnected Warranty Conference is the one I never want to miss. I always come back with new innovative ideas that I can implement.”
WD3 Automotive
President
“Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.”
Volvo & Mack Trucks
Warranty Program Manager & 3pp team!
“MAPconnected is a great network to keep the pulse on the Automotive Warranty world. The collaboration among its members is of incredible value to General Motors, and ultimately benefits our customers, by delivering high quality products and exceptional warranty service.”
General Motors
Warranty Performance Supervisor
TESTIMONIALS
“The event was well organized with great topics and the occasional interjection of humor. An excellent representation of auto manufacturers and suppliers and dealerships.”
Ford Motor Company
Warranty Systems Integration Specialist
“Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.”
Magna Seating
Lead Product Engineer
“Great environment to share and learn from others in the industry – real problems – real solutions!”
Kenworth Truck
Director of Warranty
“This was an extremely informative event that I highly recommend to anyone in the Warranty, Aftercare and Fixed Operations sectors.”
MSX International
Warranty Operations Director & 5pp team!
“First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people involved with warranty.”
Sensata Technologies
Quality Director & 4pp team!
“There are many conferences to which I am invited each year. The MAPconnected Warranty Conference is the one I never want to miss. I always come back with new innovative ideas that I can implement.”
WD3 Automotive
President
“Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.”
Volvo & Mack Trucks
Warranty Program Manager & 3pp team!
“MAPconnected is a great network to keep the pulse on the Automotive Warranty world. The collaboration among its members is of incredible value to General Motors, and ultimately benefits our customers, by delivering high quality products and exceptional warranty service.”
General Motors
Warranty Performance Supervisor
READY TO GET MAPCONNECTED?
Discover the possibilities of Membership!
Members are rewarded with year-round unrivaled industry perspectives, valuable data and rich connections to forge lasting relationships through a full calendar year of near monthly peer2peer activities including:
- Virtual benchmark round robins
- Club study surveys
- Featured business partner webinars and trainings
- Messaging forum
- Vehicle Service & Warranty Lifecycle Summit Free and Discounted Tickets
MEMBER PACKAGES 1- 5 TEAM MEMBERS starting at $995
SUMMIT TESTIMONIALS
NEW FORMATS FOR 2024
